These terms are the agreement between you and us for using the Portosera app. You accept them in the app, before your first story, when you confirm the pact and tap to begin. If you do not agree, do not use Portosera.
How we use your data is explained in the Privacy Policy. How we handle AI, difficult moments and age is explained on the Safety page.
1. Who we are
Portosera is published by the developer named as the seller of Portosera on the App Store and as its developer on Google Play. In these terms that developer is called Portosera, we or us.
To write to us: [email protected].
2. What Portosera is
Portosera is an entertainment app. You chat with fictional characters who live in an invented city by the sea. They have a job, a home and a schedule, they write to you first, invite you out and remember you.
Every character is fictional and their replies are written by AI. They are not real people, even when they seem to be. Their messages, photos and voice notes are made by artificial intelligence models from OpenAI or prepared by us in advance, and no real person ever talks to you live. Inside the story the characters stay in their role and do not talk about how they are made, so we tell you ourselves: before you start, in the pact, at your first chat and at the bottom of every profile. Any resemblance to real people is a coincidence.
It is a story, not professional help. Nothing a character says is medical, psychological, legal or financial advice, and it does not replace the people in your life or a professional.
AI can be wrong. Replies are written automatically. We do not write them and we do not read them one by one before they reach you. They can be inaccurate, repetitive, surprising or out of place. Use your own judgement and do not rely on them for decisions.
The stories are for adults. They can include flirting, sensual but never explicit photos, jealousy, arguments, strong language, crime and difficult pasts, always as fiction. A character can be offended, take a break or not return a like. There is no explicit sexual content.
Dates happen only in the story. Invitations, dates and meetings are scenes inside the app. No character can meet you, call you or contact you outside Portosera, and no character will ever ask you for money or payment details, or to talk outside the app. If someone does, it is not Portosera: do not answer and do not pay.
There are no other people here. Portosera is not a dating service. You do not talk to other users, and other users cannot see you or what you write.
It is not an emergency service. If you write that you want to hurt yourself, the app tries to recognise it, steps out of the story and answers with a help message: in Italy the emergency number 112 and Telefono Amico, in other countries the page findahelpline.com, with free help lines in many countries. It may not notice. If you are in danger now, call your local emergency number straight away, 112 in Europe.
Look after yourself. It is natural to feel attached to a story and to its characters. If Portosera stops feeling good, take a break. You can stop messages at night with the Pausa notturna, under Tu, Benessere, and you can delete your account at any time.
3. Who can use Portosera
Only adults, 18 or over. At the start we ask for your date of birth. If it is not true, or we learn that you are under 18, we close the account.
For personal use only. You may not use Portosera for work or for any commercial purpose.
Your account is anonymous and lives on your phone. The first time you open the app, it creates an account with no email and no password. This means that:
- if you uninstall the app on Android, or change or lose your phone, you can lose access to the account and everything in it, gems included;
- there is no way today to move an account to another phone.
The Pass, which is a store subscription, can be recovered with Ripristina acquisti, as section 6 explains.
4. The rules
In Portosera you may not:
- use the app if you are under 18;
- ask for or write sexual content involving minors, in any form;
- create a character who depicts a real person, famous or not, or a minor, or who has explicit content. Before creating one you confirm that the character is an adult, invented and not a real person;
- use the app to harass, threaten or defame real people, or to share other people's personal data;
- use the app for illegal activities or to plan harm to yourself or others;
- get around the limits, the content checks or the security measures;
- create accounts in bulk, use bots or automated tools, or attack the service;
- copy, decompile or modify the app, except as the law allows you anyway;
- sell, trade or give to others gems, accounts or content of the app.
The content checks can stop a message or refuse a bio or a creation. If you break these rules we can limit, suspend or close the account, as section 9 explains.
5. Content
What you write stays yours. You give us permission to use it only to run Portosera for you: to store it, to send it to our providers as the Privacy Policy explains, and to show it to you. We do not show it to other users and we do not use it for advertising.
The rest is ours. Characters, profiles, photos, voices, texts, the city and the design belong to us or to those who licensed them to us. We give you a personal, non-exclusive, non-transferable permission to use them inside the app. You may keep for yourself what the characters write to you, but not use it for commercial purposes.
Characters you create are visible only to you. Their face is made by AI from your description. We can refuse a creation that breaks the rules in section 4: in that case you pay nothing, or your gems come back.
Reporting. If a character writes or shows something inappropriate, report it from the chat or from their profile with Segnala. From then on we stop suggesting that character to you. For a more detailed report, write to [email protected].
6. Gems, the Pass and purchases
Gems are the app's currency. They pay for things inside Portosera, for example a photo a character offers you, dates, extra likes, a character of your own or the chance to talk to someone. You get them by buying them, with the welcome gift, the daily gift, by levelling up and with the Pass.
Gems:
- have no cash value and cannot be exchanged for money;
- can be used only in Portosera and cannot be transferred to another account;
- do not expire while the account exists;
- are lost if you delete the account or lose access to it, as section 3 explains.
The welcome gift is given once per phone: a new account on the same phone does not get it again. Offers marked as one-time can be bought only once.
Before you pay you always see the price: in money on the button for a purchase, in gems for what you get with them. What you get is described in the app. A like, for example, may not be returned.
Gems you spend do not come back. If something paid with gems cannot be delivered, for example a photo, the gems come back.
The Pass is an auto-renewing subscription: weekly, monthly or yearly, according to the plans offered in the app. Its benefits are the ones described on the Pass page when you buy it. There is no free trial.
- The price is charged to your Apple or Google account when you confirm the purchase.
- The Pass renews automatically at the end of each period, at the same price, until you cancel it. On iPhone you must cancel at least 24 hours before the end of the current period.
- You manage and cancel it in the subscription settings of your store account, which the app also opens for you. If you cancel, the Pass stays active until the end of the period you have paid for.
- Deleting your account or uninstalling the app does not cancel the Pass.
- The Pass's gems arrive by themselves at the start of each week or month, counted from the day it began. The ones already received stay after the Pass ends.
Ripristina acquisti, in the shop, recovers a Pass that is still active and was bought with the same store account. Gems already credited stay on the account that received them and cannot be moved.
Payments and refunds. Purchases go through Apple's App Store or Google Play, under their terms, and refund requests are made to them. If a store refunds a purchase of gems, we remove those gems from your balance, up to the ones you still have. If it refunds the Pass, the Pass stops.
Your rights as a consumer under the law, including any right of withdrawal where it applies, are not affected. Because purchases are made through Apple or Google, you exercise them with the store, according to its terms.
Prices can change. A change does not affect purchases already made. If the price of the Pass changes, the store tells you according to its rules.
7. The service can change
Portosera is a living service. Characters, features, daily limits and prices in gems can change, and a character may leave the city. The service can stop for maintenance or because of a fault. We do our best for this to happen rarely.
If we decide to close Portosera, we will say so in the app at least 30 days in advance, stop selling the Pass and tell you how to cancel it. Gems have no cash value and are not refunded when the service closes, unless the law says otherwise.
8. Our responsibility
We work to keep Portosera running well, but the app is provided as it is and as available. We cannot promise that it will always be available or free of errors, or that what the characters say will be accurate or suitable for you.
As far as the law allows:
- we are not responsible for damage caused by using the app against these terms, by relying on what a character says, or by events outside our reasonable control;
- we are not responsible for indirect or unforeseeable losses;
- our total responsibility towards you for any claim related to Portosera is limited to the amount you paid for Portosera in the 12 months before the claim.
Nothing in these terms limits responsibility that cannot be limited by law, such as for intent, gross negligence, fraud, or death or personal injury caused by negligence, or the rights that the law gives you as a consumer and that no contract can take away.
If you use Portosera against these terms or the law and someone makes a claim against us because of it, you are responsible for that, as far as the law allows.
9. Closing the account
You can delete your account at any time, from the app: Tu, then Privacy e account, then Elimina l'account. Stories, memories, gems and progress are deleted and cannot be recovered. The Pass must be cancelled separately, in the store. What is deleted and what remains is explained in the Privacy Policy and on the Delete your account page.
We can suspend or close an account that breaks these terms or the law, or that has not been used for more than two years. Where we have a way to reach you, we tell you why. If you think it is a mistake, write to [email protected].
10. Changes to these terms
We can update these terms when the app or the law changes. The version in force is always on this page, with the date of the last update. If a change is important, we tell you in the app or on this site before it takes effect. If you do not agree with it, you can delete your account before then.
11. If you use Portosera on iPhone
These points apply when you download Portosera from Apple's App Store.
- These terms are between you and us, not Apple. Apple is not responsible for Portosera or its content.
- Your permission to use Portosera is personal and non-transferable, on the Apple devices you own or control, within the usage rules of Apple's Media Services Terms and Conditions.
- Support and maintenance of Portosera are our responsibility only. Apple has no obligation to provide them.
- If Portosera fails to meet a warranty that the law provides, you can tell Apple, and Apple will refund any price you paid for the app. To the extent the law allows, Apple has no other warranty obligation for Portosera.
- Claims about Portosera, for example about legal compliance or consumer protection, are handled by us, not Apple.
- If someone claims that Portosera infringes their rights, for example their copyright, we deal with it, not Apple.
- You confirm that you are not in a country subject to a United States embargo and that you are not on a list of persons with whom the United States government prohibits business.
- When you use Portosera you also respect the terms of the other services you use to do it, such as your internet connection.
- Apple and its subsidiaries are third-party beneficiaries of these terms: once you accept them, Apple can enforce them against you.
12. If you use Portosera on Android
When you download Portosera from Google Play, Google Play's terms also apply. These terms are between you and us, not Google.
13. Law and disputes
These terms are governed by the law of the country where the developer named on the store listings is established. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you can bring a claim before the courts of that country.
If you have a problem, write to us first at [email protected]: we will try to solve it together.
14. Contact
[email protected], in English or Italian.
If this version and the Italian one differ, the one more favourable to you applies.